Refunds

Refunds are only available in the following circumstances:

• Cancellation before shipment: Customers may request a refund within 12 hours of placing their order, provided the order has not yet shipped. Once the order has shipped, we are unable to cancel it or issue a refund based on a change of mind or cancellation request.
• Damaged or defective items: If your product arrives damaged or defective, please contact us as soon as possible. We may request photos or other information to verify the issue before issuing a refund or replacement.
• Lost packages: If your package is lost or has not been received despite the tracking information indicating an issue, the claim must be reported to us within 30 days of the expected delivery date. Claims submitted after this period may not be eligible for a refund or replacement.

We do not provide refunds for packages that were delivered in good condition, products that are not damaged or defective, or orders where the customer simply no longer wants or needs the product.

All refund requests are subject to review and must meet the applicable requirements outlined above.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ammanagement02@outlook.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ammanagement02@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ammanagement02@outlook.com.